Purchase

When placing an order, the agreement of purchase is reached when your payment has been transferred.

Prices

All prices are inclusive of VAT, shipping (see information further down on this page) and, if applicable, duty if any of the countries mentioned on this page is the shipping address. We reserve the right to change our prices due to changes in exchange rates or changes in the world rug market.

Delivery

All deliveries are handled by FedEx or similar parcel service. Standard packages are delivered on working
days between 09-00 and 17.00 Delivery to the address you have stated.
Delivery time 3 – 8 days*
*
The delivery time applies to orders that are placed on weekdays before 15.00. For orders that are placed
on weekends or after 15.00 the delivery time is counted from the following working day.
The order is completed once we have received full payment. If you pay by card we receive the payment
instantly. If you pay by bank transfer it may take one or two days longer. FedEx Conditions of Carriage 7
day money back guarantee As a private person you have

7 day money back guarantee

You can return your carpet within 7 days and get your money back. The carpet has to be in unaltered
condition and should not have been used. You have to package the carpet the same way as it was when
you received it. More detailed information can be found under “Return”. The customer pays for the
shipping costs in both directions or 10% of the carpet value, whichever is higher.

Authenticity certificates

We guarantee that the delivered carpet is hand knotted and agrees with the description on
HandmadeCarpetGallery.com. With each order, a signed authenticity certificate is attached.

Return

When sending back a carpet you first have to contact us to get a return dispatch note. It is your
responsibility that the carpet arrives in an undamaged condition. Make sure that the carpet is well
packed.
The customer pays for return shipping. We can arrange for safe return shipping by UPS or FedEx as well on
request. The customer pays for return shipping. When a return is completed the same card or bank
account you used for the purchase will be credited. If we receive returning goods without the proper
return dispatch note the goods will be sent back at the customer’s expense.

Card payment

HandmadeCarpetGallery.com handles secure card payments in collaboration with UOB, American Express,
Visa and MasterCard or PayPal. Card payment is a safe method of payment for you as a customer. The
selling company will never have knowledge of your card or account information.

Bank transfer

If you don’t like to use a credit card you can transfer the money direct to our bank account. You have to
pay the complete amount in 5 days or you order will be discarded. Always state your order number when
paying. We will send your carpets as soon as your payment is received.

Error on delivery

If something is wrong with your delivery, or if you receive the wrong or a damaged carpet or the wrong
number of carpets please contact customer service immediately. The error has to be reported within 7
calendar days.

Transportation damages

Visible damage to the goods shall be reported directly to FedEx/UPS/DHL when receiving the package.
Hidden damages from transportation have to be reported to FedEx/UPS/DHL as soon as they are
discovered.

Pre-owned

Goods in the “pre-owned” classification have minor flaws or faults which are shown in the description of
the item.

Carpets that are not received by the customer and returned to us

Carpets that are ordered and not received or are returned to us due to the customer not being available
for several delivery attempts will be charged at 30% for our administration costs & shipping. Special
customized ordered products are charged the full value.

Confidentiality when handling personal information

When placing an order or registering as a customer we will store your personal information. By doing this
you accept that we store the information we need to complete the handling of your order and give you
the best service you expect from us.
HandmadeCarpetGallery.com will not give any personal information to any third party. According to
Singapore law on handling of personal information, you can get an excerpt of all information we have
stored about you and, if it is not relevant, you can ask us to delete the information. In case you wish to
have the excerpt please contact our customer service.

Cookies

HandmadeCarpetGallery.com uses cookies to deliver a convenient shopping experience. Cookies are used
for a number of reasons, and amongst others enable us to handle contents in your shopping cart as well as
information required when logging in. We also use cookies to measure and optimise our marketing. If your
web-browser is set to not accept cookies you will not be able to use the shop. If that is the case, you can
easily change this setting.

Gift Certificates

The gift certificate is only valid for purchases of products sold by HandmadeCarpetGallery.com and cannot
be combined with other gift certificates. The certificate is valid until and including the date shown on the
certificate. If you buy a carpet with your gift certificate and decide to return the carpet, you will receive
another gift certificate with the value of the carpet, less the shipping costs incurred during the return. If
you have any balance from a previous purchase on your gift certificate, you may use it for a carpet
purchase. But if you purchase a carpet with a higher value than the gift certificate you should pay for the
difference by bank transfer. The gift certificate should be considered as cash, since it has a value and you
should take care of it. HandmadeCarpetGallery.com will not accept liability for lost, stolen or damaged
gift certificates.